Local reviews
Your local reviews, easily managed
They trust us
Local reviews, your e-reputation guarantor
75% of French people regularly consult local reviews to have information towards their services.
95% of French web visitors who consult local reviews also read answers given by the listing owner.
Centralize all your reviews
Centralize all your reviews in one platform. Manage those reviews at a national, regional or local scale.
Save time, answer efficiently
We provide templates to save time with your answers. Customize these templates according to your customers and improve your e-reputation !
Optimize your time and response rate
Response time and response rate are nowadays a key element of customer satisfaction. Take advantage of complete statistics and optimize your e-reputation.
All your reviews, just one platform
Collecting / reinforcement
Answers templates
Moderation
Alerting
Visibility / Reporting / Analytics
Interfacing with GBP - Facebook
...
An international platform
A Console that integrates Ixina France and Ixina Belgium, but also the other brands of the FBD group with Cuisine Référence, Cuisine Plus and Vanden Borre Kitchen.
A complete management of your e-reputation
All customer reviews are centralised in the Central Console, supported by statistical tables and an alerting system managed by the customer service department.
100% response rate target
Processes have been put in place to respond to reviews on a daily basis, with almost 100% response rate today !
A few numbers...
2021 vs. 2020
+69%
of reviews for Ixina BE
95%
of reviews answered
0,14 pts
more for an average rating of 4,5
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